Frequently Asked Questions

1️⃣ How long does it take to process my order?

Orders are processed within 24 hours. Once dispatched, you'll receive a tracking link via SMS & Email.

2️⃣ How long does shipping take?

- Metro Cities: 3-5 business days
- Other Cities & Towns: 5-7 business days
- Remote Areas: 7-10 business days

3️⃣ Can I modify or cancel my order?

Yes! You can cancel or modify your order within the same day. After dispatch, changes are not possible.

4️⃣ What payment methods do you accept?

We accept Credit/Debit Cards, UPI, Wallets (Paytm, PhonePe), and Net Banking.

5️⃣ Is my payment information secure?

Yes! We use SSL encryption and process payments through Razorpay, a secure payment gateway.

6️⃣ Do you offer Cash on Delivery (COD)?

Yes, we offer COD on select orders. A small additional fee may apply.

7️⃣ What is your return policy?

Returns are accepted within 7 days of delivery, provided the item is unused and in original packaging.

8️⃣ When will I receive my refund?

Refunds are processed within 5-7 business days after approval. COD refunds will be via bank transfer.

9️⃣ How can I contact customer support?

📧 Email: lumenostalgia@gmail.com