Refund Policy

Returns accepted within 5 days of delivery if items are unused, in original packaging with proof of purchase. Customer bears return shipping costs. Email lumenostalgia@gmail.com for approval before returning.

Damaged or Incorrect Items

Report defects, damage, or incorrect items upon arrival.

Non-Returnable Items

No returns for perishable, personalized, personal care, or hazardous items. Sale items & gift cards are non-refundable.

Exchanges

Return first, then place a new order.

Refunds

Approved refunds processed to the original payment method; bank processing times apply.